Privacy Policy – CG Commercial Cleaning

Effective Date: May 2026
Company: CG Commercial Cleaning (Clean Group Pty Ltd)
ABN: 77 623 664 040

CG Commercial Cleaning is committed to protecting your privacy and ensuring that your personal information is handled in a safe, transparent, and responsible manner. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our services.

By using our website or submitting your details through our forms, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal and non-personal information:

Personal Information

• Full name
• Phone number
• Email address
• Business name
• Cleaning requirements or service details
• Address or service location (if provided)

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on site
• Referring website or source

This data helps us improve website performance and user experience.

2. How We Collect Information

We collect information in several ways, including:

• Contact forms on our website
• Quote request forms
• Phone calls or email communications
• Cookies and tracking technologies
• Analytics tools (e.g., website performance tracking)

We only collect information that is necessary to provide our services effectively.

3. How We Use Your Information

CG Commercial Cleaning uses collected information for the following purposes:

• To provide quotes and cleaning service information
• To respond to inquiries and customer requests
• To schedule and manage cleaning services
• To improve our website and customer experience
• To send important service updates or communications
• For internal record keeping and business operations
• To comply with legal and regulatory obligations

We do not sell or rent your personal information to third parties.

4. Cookies and Tracking Technologies

Our website may use cookies and similar tracking tools to:

• Improve website functionality
• Understand visitor behaviour
• Analyse traffic and performance
• Enhance user experience

You can choose to disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.

5. Sharing of Information

We may share your information only in the following situations:

• With trusted employees and contractors who help deliver our services
• With third-party service providers (e.g., IT support, analytics tools)
• When required by law or legal processes
• To protect our rights, property, or safety

All third-party service providers are required to handle your information securely and in compliance with applicable privacy laws.

6. Data Storage and Security

We take reasonable steps to protect your personal information from:

• Misuse
• Loss
• Unauthorised access
• Modification or disclosure

Security measures include:

• Secure servers and protected databases
• Access restrictions for authorised staff only
• Regular system monitoring and updates

While we take strong precautions, no method of online transmission or storage is 100% secure.

7. Access and Correction of Information

You have the right to:

• Request access to the personal information we hold about you
• Request corrections to inaccurate or outdated information

To request access or corrections, please contact us using the details provided below.

8. Third-Party Links

Our website may contain links to external websites. Please note that we are not responsible for the privacy practices or content of third-party sites. We encourage users to read the privacy policies of any external websites they visit.

9. Data Retention

We retain personal information only for as long as necessary to:

• Provide our services
• Meet legal and accounting obligations
• Resolve disputes
• Maintain business records

When information is no longer required, it is securely deleted or anonymised.

10. Children’s Privacy

Our services are intended for business and commercial clients. We do not knowingly collect personal information from individuals under 18 years of age.

11. International Data Handling

Although we operate primarily in Australia, some data may be processed or stored using third-party services located outside Australia. In such cases, we ensure appropriate safeguards are in place to protect your information.

12. Changes to This Privacy Policy

CG Commercial Cleaning may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices.

Any updates will be posted on this page with a revised effective date. We encourage you to review this page periodically.

13. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, you can contact us:

CG Commercial Cleaning (Clean Group Pty Ltd)
Phone: 02 9160 7469
Email: sales@commercialcleaning.au
Address: 1b L1, 299 Elizabeth St, Sydney NSW 2000, Australia
Business Hours: Monday – Sunday, 24/7